CUSTOMER SUCCESS
What is customer success for us?
Customer centrism is one of our four values, and therefore it is lived daily by all employees. This value is so strong around here that all areas of the company have the clarity that ensuring our client's success is a priority.
What do we do to achieve your success?
Nutrition of advisory and proactive content
We offer good Governance and Atlas GOV best practice stake, and a help center with more than 400 articles in 3 languages (Portuguese, Spanish and English).
Immediate support
We offer assistance via chat and WhatsApp with the first response in less than 30 seconds and also, via email, phone or video conference, if necessary.
Onboarding virtual
The implementation of Atlas GOV is done in a digital and personalized way, according to the needs and expectations of each client, and we offer individual training for each member who will use the portal.
Exclusive success manager
Each client has its own successful manager, who will accompany you throughout the governance digitization journey. Sharing product news, best usage practices, rich content about Governance, events, webinars and other actions that we carry out, aiming to ensure the best experience with our portal.
Successful periodic meetings
We hold frequent meetings to analyze the results obtained with the use of Atlas GOV, present new resources and good practices of use / processes, and the next steps to continue evolving together. This is fundamental to achieve and overcome the customer's expectations.
Learn real success stories in digitizing Governance
Understand why more than 17,000 counselors trust us.
Atlas gives the company a sense of belonging to a process, because otherwise it's all political, everything is on paper, things are written, and in a way they are not in people's day-to-day lives. The tool brings governance to people's day-to-day lives.Pedro Sutter – Chief of Governance, Risk and Compliance CCR
Check out this and other success stories
